Refund policy

My return/exchange/refund policy is pretty simple. 

I want you to love your product. If you don't, let me know so I can make it right. Below are the details.

• You have 14 days after receiving your item to return or request a refund.
• I am not responsible for lost or stolen items.
• Sale items and gift cards can not be returned.
• Orders are processed and fulfilled via 3rd-party vendors through Shopify, not at my business location.
• Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can report it to the vendors.
• To be eligible for a return or refund, your item must be in the same condition that you received it – unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt/proof of purchase so I can confirm it with my records. 
  

To start a return, contact me at cjwadelmt@gmail.com with the details so I know it's on the way. I will send you a shipping label for your convenience unless notified otherwise. Items sent back to me without first emailing me will not be accepted.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, sale items and gift cards can not be returned.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
I will notify you once I've received and inspected your return. You’ll be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since I've approved your return, please contact me at cjwadelmt@gmail.com.